About Us

Account Manager

The Organization

Imagine if K-12 education was designed for all students to develop lives of meaning and purpose? In 2015 Wayfinder was founded at the Stanford d.school to answer this call. Our goal is to double our impact each year for the coming years. Our vision is to become the preeminent SEL curriculum company in the world - leading the global movement of purpose, meaning, and belonging-based education worldwide.

What We Value

You will be joining a team of incredibly motivated and dedicated staff members that are committed to living the values of our organization. We have a close culture where team members get to know one another and work collaboratively across teams. We also feel and act like a purpose-driven organization. To the best of our abilities, each person’s role aligns with their own sense of purpose, which feeds into the organization’s larger sense of purpose.

Read this article by our Founder about our workplace culture in Conscious Company.

We also value access, equity, diversity, and belonging. This is represented primarily in three ways: our product, our staff, and our schools.

Product: We have intentionally developed our curriculum to be able to cross national, racial, and socio-economic boundaries. During the process of curriculum development, we have had over 30 educators work on and develop the curriculum from a variety of backgrounds.

Team: Our team is composed of people from a diverse range of backgrounds and life experience. We intentionally recruit, hire, and work with people from diverse identities + experiences.

School Partners: We intentionally target a wide array of educational partners, from traditional to non-traditional, that work with a range of students from different socioeconomic groups: we have taught our curriculum in low income schools in the Bronx, independent schools in Silicon Valley, and after-school programs in San Antonio.

The Role

Wayfinder is looking for an Account Manager to join our growing team! The Account Manager (AM) supports strategic district partners throughout the life of their relationship with Project Wayfinder.  The AM manages and coordinates all implementation, engagement, and communication within assigned accounts, ensuring high levels of customer satisfaction and delivering ROI. AMs work with all internal teams (e.g. Sales, Product Management, Engineering, Support) to deliver a seamless customer experience. 

Our ideal candidate has experience managing partnerships as an Account Manager or Customer Success Manager in the NorthEast area at an EdTech Startup. 

The Account Manager will report to the Head of Account Management.

We strongly encourage people from traditionally underrepresented populations in tech - such as women, People of Color, People with Disabilities, and LGBTQ+ people, etc - to apply!


  • You’ll help develop strategy and curriculum for incoming partners to reduce time to fluency with the Wayfinder product.
  • You’ll manage the digital product implementation within the account portfolio and serve as the primary point of contact throughout the customer lifecycle.
  • You will help develop implementation plans specific to each partner to ensure goal alignment, set measurable objectives, and ensure product adoption.
  • You’ll serve as a trusted advisor to key stakeholders. Lead executive business reviews, act as a point of escalation, and continually seek to drive customer value. 
  • You will identify areas of potential cross-sell and expansion and ensure customer renewal. 
  • You’ll proactively manage and escalate at-risk customers and ensure internal visibility and employ appropriate intervention tactics for accounts at risk of churn.
  • You’ll partner with sales to provide consultative pre-sales implementation support.
  • You’ll develop and maintain expertise across all products and services.
  • You’ll act as a strong customer advocate across all areas of the business. Share feedback internally to continuously improve the customer experience.
  • You’ll collaborate across the team to ensure sharing and adoption of best practices, with a commitment to process improvements and consistency in product implementation.


  • 2+ years of relevant experience designing, building, delivering, and managing Learning and Development programs in a scaling company
  • Excellent written and verbal communication skills
  • Ability to build relationships and communicate with customers at all levels
  • Detail-oriented with strong project management skills
  • Possess a problem-solving mindset and ability to solve complex issues with a positive attitude 
  • Willingness to learn and adapt! Must be comfortable with ambiguity as part of the startup culture 
  • Ability to travel 20-40% average and up to 80% during peak, back-to-school period
  • Experience with K-12 education highly desirable

Bonus Points

  • You have worked for an EdTech company
  • You have worked at a Startup
  • You have worked with a CRM such as Salesforce
  • You’ve implemented an LMS and worked across geographies in a remote capacity.

For the educators out there with limited formal experience for this role, but are motivated by what we do and have a knack for this kind of side-hustle, we are still interested in connecting. We encourage you to apply! Be sure to make it clear to us in your cover letter why we should be paying attention.



We offer a competitive package that is based on location and experience. The compensation range outlined for this role is $70,000-$100,000.

 We also offer the following benefits:

  • Stock: Ownership in a fast-growing venture-backed company.
  • 401k: We care about your ability to save for your future.
  • Family Focus: Parental leave and flexibility for families.
  • Time Off: Flexible vacation policy to encourage people to get out and see the world.
  • Healthcare: Company Sponsored Medical, Dental, Vision, Long-Term Disability, and Basic Life policies.
  • Goodies: An Office Buildout Stipend to purchase whatever hardware and software you need to get the job done, as well as a monthly strident for Wellness, Personal Development, or other office necessities. 
  • Team Fun: Regularly scheduled events, annual retreat, and celebrations.
  • Learning: Learning & Development Opportunities to grow your skills and career.
  • Great team: Working with fun, hard-working, kind people committed to making a difference!
  • Flexible culture: We are results-focused. We don’t work at the office every day.
  • And much more! Lots of other perks make this company an incredible place to work.


This role is remote work, but preferably based in the NorthEast in close proximity to the accounts they will be managing. Some travel will be required.

Next steps, if interested

If you are interested, please fill out the job application here.

EEO Statement

At Wayfinder, we don’t just accept differences — we celebrate them, we support them, and we thrive on them for the benefit of our employees, our products, and our community. Wayfinder is proud to be an equal opportunity workplace.

Pay Transparency

Wayfinder compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Wayfinder’s total compensation package. Additionally, Wayfinder provides a variety of benefits to employees, including health insurance coverage, a monthly stipend, office buildout stipend, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation.

Reasonable Accommodations

Wayfinder is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR at hr@withwayfinder.com.

Additional Notice

Please note that this job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties.