About Us
Careers

Account Manager

The Organization

Imagine if K-12 education was designed for all students to develop lives of meaning and purpose? In 2015 Wayfinder was founded at the Stanford d.school to answer this call. Our goal is to double our impact each year for the coming years. Our vision is to become the preeminent SEL curriculum company in the world - leading the global movement of purpose, meaning, and belonging-based education world wide.

What We Value

You will be joining a team of incredibly motivated and dedicated staff members that are committed to living the values of our organization. We have a close culture where team members get to know one another and work collaboratively across teams. We also feel and act like a purpose-driven organization. To the best of our abilities, each person’s role aligns with their own sense of purpose, which feeds into the organization’s larger sense of purpose.

Read this article by our Founder about our workplace culture in Conscious Company.

We also value access, equity, diversity, and belonging. This is represented primarily in three ways: our product, our staff, and our schools.

Product: We have intentionally developed our curriculum to be able to cross national, racial, and socio-economic boundaries. During the process of curriculum development, we have had over 30 educators work on and develop the curriculum from a variety of backgrounds.

Team: Our team is composed of people from a diverse range of backgrounds and life experience. We intentionally recruit, hire, and work with people from diverse identities + experiences.

School Partners: We intentionally target a wide array of educational partners, from traditional to non-traditional, that work with a range of students from different socioeconomic groups: we have taught our curriculum in low income schools in the Bronx, independent schools in Silicon Valley, and after-school programs in San Antonio.

Learn more: Wayfinder Team + School Partners

The Role

Wayfinder is looking for an Account Manager (AM) to support district partners throughout the life of their relationship with Wayfinder.

The AM manages and coordinates all implementation, engagement, and communication within assigned accounts, ensuring high levels of customer satisfaction and delivering ROI. AMs work with all internal teams (e.g. Sales, Product Management, Engineering, Support) to deliver a seamless customer experience.

We strongly encourage people from traditionally underrepresented populations in tech - such as women, People of Color, People with Disabilities, and LGBTQ+ people, etc - to apply!

Responsibilities

  • You’ll help develop strategy and curriculum for incoming partners to reduce time to fluency with the Wayfinder product.
  • You’ll manage the digital product implementation within the account portfolio and serve as the primary point of contact throughout the customer lifecycle.
  • You will help develop implementation plans specific to each partner to ensure goal alignment, set measurable objectives, and ensure product adoption.
  • You’ll serve as a trusted advisor to key stakeholders. Lead executive business reviews, act as a point of escalation, and continually seek to drive customer value. 
  • You will identify areas of potential cross-sell and expansion and ensure customer renewal. 
  • You’ll proactively manage and escalate at-risk customers and ensure internal visibility and employ appropriate intervention tactics for accounts at risk of churn.
  • You’ll partner with sales to provide consultative pre-sales implementation support.
  • You’ll develop and maintain expertise across all products and services.
  • You’ll act as a strong customer advocate across all areas of the business. Share feedback internally to continuously improve the customer experience.
  • You’ll collaborate across the team to ensure sharing and adoption of best practices, with a commitment to process improvements and consistency in product implementation.

Requirements

  • 2+ years of relevant experience designing, building, delivering, and managing Learning and Development programs in a scaling company
  • Excellent written and verbal communication skills
  • Ability to build relationships and communicate with customers at all levels
  • Detail-oriented with strong project management skills
  • Possess a problem-solving mindset and ability to solve complex issues with a positive attitude 
  • Willingness to learn and adapt! Must be comfortable with ambiguity as part of the startup culture 
  • Ability to travel 20-40% average and up to 80% during peak, back-to-school period
  • Experience with K-12 education highly desirable

Bonus Points

  • You have worked for a startup or EdTech company
  • You’ve implemented an LMS and worked across geographies in a remote capacity.

For the educators out there with limited formal experience for this role, but are motivated by what we do and have a knack for this kind of side-hustle, we are still interested in connecting. We encourage you to apply! Be sure to make it clear to us in your cover letter why we should be paying attention.

Benefits

Compensation

We offer a competitive package that is based on location and experience. We also offer the following benefits:

  • Stock: Ownership in a fast-growing venture-backed company.
  • 401k: We care about your ability to save for your future.
  • Family Focus: Parental leave and flexibility for families.
  • Time Off: Flexible vacation policy to encourage people to get out and see the world.
  • Healthcare: Medical, dental, and vision policies.
  • Goodies: Whatever hardware and software you need to get the job done.
  • Team Fun: Regularly scheduled events, annual retreat, and celebrations.
  • Learning: Learning & Development Opportunities to grow your skills and career.
  • Great team: Working with fun, hard-working, kind people committed to making a difference!
  • Flexible culture: We are results-focused. We don’t work at the office every day.
  • ...And much more! Lots of other perks make this company an incredible place to work.

Location

Remote work. This role is remote, but requires you to be available for calls for at least 4 hours between 9am-5pm US Central Time. As such, this role can be anywhere where you can commit to working half the day to overlap with that timezone, and will not require relocation once COVID is over.

Next steps, if interested

If interested, please fill out the job application on Workable.